Privacy Policy

1. Introduction

DJK Valves & Pumps (“DJK,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains:

• What information we collect
  
  
• Why we collect it and how we use it
  
  
• Who we share it with
  
  
• Your rights and choices
  
  

By visiting or using our website (www.djkvalvespumps.com) or submitting information via our contact forms, you agree to the practices described below.

2. Information We Collect

2.1 Contact & Identification Data

• Name, company name, job title
  
  
• Email address, phone number, mailing address
  
  

2.2 Lead-Generation & Project Details

• Project requirements, product interests, budget ranges
  
  
• Messages you send via “Get a Quote” and other inquiry forms
  
  

2.3 Technical & Usage Data

• IP address, device type, operating system
  
  
• Browser type, referring/exit pages, pages viewed
  
  
• Date, time and duration of visits
  
  

2.4 Cookies & Tracking Technologies

• Cookies, web beacons, pixel tags and similar tools
  
  
• Used to remember your preferences, analyze site traffic, and deliver relevant content
  
  

3. How We Use Your Information

We process your data for the following purposes:

1. Responding to Inquiries & Quotes
   To answer questions, prepare and deliver product quotes, and fulfill service requests.
   
   
2. Website Maintenance & Improvement
   To monitor performance, troubleshoot errors, and enhance user experience.
   
   
3. Marketing & Communications
   To send newsletters, product updates, and promotional offers—only if you have opted in; you can unsubscribe at any time.
   
   
4. Legal & Security
   To comply with applicable laws, protect our rights, and maintain the security of our systems.
   
   

4. Data Sharing & Disclosure

• Service Providers: We may share information with third-party vendors (CRM platforms, email services, analytics providers) who help us operate our website and run campaigns.
  
  
• Legal Requirements: We may disclose data if required by law, subpoena, or to protect our rights and safety.
  
  
• Business Transfers: In the event of a merger, acquisition, or sale, personal data may be transferred to the new owner under similar privacy terms.
  
  

We do not sell your personal information to third-party marketers.

5. International Transfers

Data you provide may be stored or processed outside your country of residence, including in the U.S. where our servers reside. We implement safeguards—such as EU Standard Contractual Clauses—where required by law.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
  
  
• Correct or update inaccurate data
  
  
• Delete your data (“right to be forgotten”)
  
  
• Restrict or object to certain processing activities
  
  
• Withdraw consent where we rely on it
  
  
• Port your data in a machine-readable format
  
  

To exercise any of these rights, please email us at sales@djkvalvespumps.com.

7. Data Security

We use industry-standard technical and organizational measures—encryption, firewalls, access controls—to safeguard your data. While we strive to protect your information, no method of transmission or storage is 100% secure.

 

8. Cookies & Opt-Out

Most web browsers accept cookies by default. You can manage or disable cookies via your browser settings, but this may limit functionality on our site.

9. Children’s Privacy

Our website is intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top will indicate when revisions were made. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests regarding your personal data, please reach out:

DJK Valves & Pumps
13201 Northwest Freeway, Suite 800
Houston, TX 77040, USA
Email: sales@djkvalvespumps.com
Website: www.djkvalvespumps.com

Thank you for trusting DJK Valves & Pumps with your information. We value your privacy and strive to safeguard it at every step.